Refund policy

Return & Refund Policy

At SLATE, we stand behind every order with our 30-Day Risk-Free Guarantee. If you're not completely satisfied with your SLATE Energy Strips for any reason, simply reach out to our support team within 30 days of receiving your order and we'll make it right — no hassle, no complicated process.

How to Request a Refund

To initiate a return or refund, contact us at [support email] with your order number and reason for your request. Our team will respond within 1-2 business days and process your refund promptly.

Eligibility

Refunds are available within 30 days of the delivery date. We accept refund requests on both opened and unopened products — we want you to actually try the product and experience it for yourself before deciding.

Processing Time

Once your refund is approved, please allow 5-8 business days for the amount to appear back on your original payment method.

Damaged or Incorrect Orders

If you received a damaged or incorrect item, please contact us immediately with a photo of the item and your order number. We will replace it or issue a full refund at no cost to you.

SLATE reserves the right to refuse refunds on orders that fall outside the 30-day window or show signs of abuse of our guarantee policy.